Frequently Asked QuestionsGet answers to common questions about our IT services and solutions.

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Here are the most frequently asked questions about Popora IT Solutions, our services, and how we can help your business.

Popora IT Solutions is a Denver-based technology company specializing in comprehensive IT services including cloud solutions, cybersecurity, custom development, and 24/7 IT support. We've been serving businesses since 2015, helping them leverage technology for growth and efficiency.
We serve businesses of all sizes, from startups to large enterprises. Our scalable solutions are designed to grow with your business, whether you have 5 employees or 500+. We work across various industries including healthcare, finance, manufacturing, and professional services.
Our comprehensive IT services include: Cloud Infrastructure & Migration, 24/7 IT Support & Monitoring, Custom Software Development, Cybersecurity Services, IT Consulting & Strategy, Data Backup & Recovery, Network Management, and Email & Communication Solutions.
Yes! We specialize in cloud migration and offer comprehensive cloud solutions including AWS, Microsoft Azure, and Google Cloud Platform. Our team handles everything from planning and migration to ongoing management and optimization, ensuring minimal downtime and maximum performance.
Security is our top priority. We implement enterprise-grade security measures including firewalls, intrusion detection, encrypted backups, regular security audits, and compliance management. Our team stays current with the latest security threats and best practices to protect your business data.
We offer 24/7 support for our Professional and Enterprise clients. Basic support clients receive assistance during business hours (8 AM - 6 PM MST, Monday-Friday). Emergency support is available for critical issues regardless of your plan level.
We offer multiple convenient ways to get the technical assistance you need. Access our secure Client Portal to submit support tickets, track issue resolution progress, and view your service history. Use the live chat feature on our website for immediate assistance with quick questions and troubleshooting. Visit our comprehensive knowledge base for self-service solutions, step-by-step guides, and frequently asked questions. You can also schedule a virtual consultation through our online booking system for complex technical discussions or project planning sessions.
Our pricing varies based on your specific needs and the services required. We offer three main packages: Basic IT Support ($149/month), Professional IT ($299/month), and Enterprise Solutions ($599/month). Custom pricing is available for large organizations. Contact us for a free consultation and quote.
We offer both monthly and annual contracts. Annual contracts receive a 10-15% discount depending on the service level. All contracts include a 30-day satisfaction guarantee, and we never lock clients into long-term agreements they're not happy with.
Getting started is easy! Contact us through our website, phone, or email to schedule a free consultation. We'll assess your current IT infrastructure, understand your business needs, and recommend the best solutions. Implementation typically begins within 1-2 weeks of contract signing.
While we're based in Denver, we serve clients throughout Colorado and can provide remote support nationwide. For on-site services, we primarily serve the Denver metro area, but we can arrange visits to other Colorado locations for enterprise clients.
Our team holds industry-leading certifications including Microsoft Certified Solutions Expert (MCSE), AWS Certified Solutions Architect, CompTIA Security+, Cisco Certified Network Associate (CCNA), and Google Cloud Professional certifications. We invest heavily in ongoing training to stay current with technology trends.

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